Refund Policy

Transparent and equitable refund provisions for your confidence

Overview

At EverydayWellnesstips, we recognize that plans may alter, and it is our goal to maintain transparent and just refund practices. Herein is detailed the protocol for issuing refunds for yacht chartering services.

It is important to carefully go through this policy prior to booking a charter. By reserving a charter with EverydayWellnesstips, you are confirming your acceptance of these refund conditions.

Standard Cancellation and Refund Timeline

Over 72 Hours Before Charter

100% Refund

Qualified for: Complete reimbursement minus handling charges

Processing Duration: 5-7 business days

Service Fee: €50 for credit card dealings

Prerequisites: Must apply via written correspondence through email or telephone

24-72 Hours Prior to Charter

50% Refund

Qualified for: Half of the total charter cost

Processing Duration: 7-10 business days

Service Fee: €25 subtracted from the reimbursement

Prerequisites: Valid rationale necessary; administrative expenses applicable

Less than 24 Hours Prior to Charter

No Refund

Qualified for: There is no refund option

Exception: Emergency situations may receive consideration

Substitute: Charter credit might be offered at the discretion of management

Prerequisites: Necessary documentation for emergency cases

Cancellations Due to Weather

Our Guarantee Concerning Weather

Our highest priority is safety. In the event that sailing conditions are deemed perilous for charter operations by our certified captain, we present adjustable options:

  • Total Refund: Issued if rescheduling is not an option
  • Rescheduling: Transfer your charter to a forthcoming accessible date without additional cost
  • Charter Credit: Issued, valid for one year from the original booking date

Assessment of Weather Conditions

Our approach to assessing weather includes:

  • Analysis of wind velocity and bearing
  • Checking sea states and wave height
  • Evaluating predictions for visibility and precipitation
  • Heeding Coast Guard bulletins and alerts
  • Assessment of safety by our professional captain

Timeline for Decision: Determinations regarding weather-related cancellations are concluded not later than 4 hours ahead of the planned departure.

Refunds for Medical Emergencies

Scenarios of Emergencies

We understand that sudden medical emergencies can happen. The circumstances that may call for special dispensation include:

  • Abrupt illness or accident necessitating hospital care
  • Fatality within the immediate family
  • Military conscription or urgent recall
  • Obligation for jury service or legal subpoena
  • Natural calamities impeding travel

Essential Documentation

We require the following documents to process requests for refunds due to emergencies:

  • Proper medical validation or hospital records
  • Death certification, if relevant
  • Authenticated military directives
  • Summonses for legal or jury engagements
  • Official advisories or declarations of emergency

Procedural Time: Refunds for emergencies are executed within 3-5 working days after the receipt of the required documents.

Cancellations Owing to Operational Hindrances

Complications with Mechanics

In the unfortunate event that your designated vessel suffers from mechanical tribulations that remain unresolved:

  • Substitute Vessel: We will seek to provide a reasonable alternative
  • Complete Refund: Should no adequate substitution be attainable
  • Partial Reimbursement: In the case where the alternative vessel is differently priced
  • Compensation: Further compensation could be provided for any inconveniences incurred

Lack of Crew Availability

In the rare instance where a qualified crew is not obtainable:

  • We will try to arrange an alternative crew when feasible
  • Total refund if the charter cannot proceed
  • Scheduling to another time without extra charges

Processing of Refunds

Method of Payment

Reimbursements will be carried out via the original method of payment used at the time of booking:

  • Credit Cards: 5-7 working days
  • Bank Transfers: 7-10 working days
  • Cash/Check: 3-5 working days

Fees for Processing

Processing via Credit Card

€50 fee applicable for cancellations actioned with more than 72 hours notice

Processing of Bank Transfers

€25 fee for all reimbursements via bank transfer

Handling International Transactions

Extra charges may be incurred for transactions crossing national borders

Accreditations for Charter

Instances Where Credits May Be Issued

Charter credits are sometimes given as an alternate to monetary refunds under specific circumstances:

  • Late revocations (less than 24 hours notice)
  • cancellations due to weather
  • Voluntary rescheduling by customer request
  • Disruptions in operations

Conditions of Credit

  • Effectiveness: Credits are active for a year from the date of issue
  • Transfer Restrictions: Credits cannot be passed on to another party
  • Amount: Equal to the full charter value, excluding any service fees
  • Application: Applicable towards any accessible charter services
  • Non-Extension: There will be no prolonging past the 12 months period

Refunds for Partial Services

Service Interruptions

If your yacht charter experience is interrupted or reduced because of reasons within our scope of control:

  • A refund proportionate to the unused timeframe
  • Credit towards a future charter of equivalent value
  • Add-on services or upgrades offered complimentary

Interruptions Caused by Guests

Should a charter conclude prematurely due to actions by guests or violations of safety standards:

  • No repayment for time not used
  • Payment for the full duration is still required
  • Potential additional fees

Resolution of Disputes

Should you find yourself in disagreement with a refund verdict, you may:

  • Solicit a review from our executive team
  • Provide extra documents or proof
  • Seek a solution through consumer protection organizations
  • Explore legal recourse as permitted by prevailing laws

Procedure to Apply for a Refund

Step 1: Reach Out

To begin your application for a refund, reach out via:

Step 2: Submission of Details

Your refund request should incorporate the following:

  • Verification number for your booking
  • Date and time of the intended charter
  • Justification for cancelling
  • Any applicable supporting evidence
  • Your desired mode for receiving the refund

Step 3: Review and Execution

Our representatives will acknowledge your refund application within one day, assess it in accordance with this policy, and notify you of the decision within two days. Any approved refunds will be processed within the timeframes previously mentioned.

Vital Considerations

  • All applications for reimbursement must be presented in written form
  • Refunds are conducted in € even if the initial payment was made in a different currency
  • Purchasing travel insurance is highly recommended
  • This policy may be updated, with notification provided 30 days prior
  • All refunds are subject to relevant taxes and regulatory compliance

Contact Point

For inquiries concerning refunds or to submit a request for a refund:

Refunds Department
EverydayWellnesstips Marine Services Ltd.
Port Hercules
Monte Carlo 98000
Monaco

Phone: +377 93 15 25 27
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 21, 2027

This refund policy is formulated to be clear-cut and forthright. We urge you to peruse these terms attentively prior to reservation, and don't hesitate to connect with us should you have any queries.